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We ask that customers fully inspect all goods received on the day of delivery. If your goods have arrived faulty or damaged, please notify us within 24 hours of receipt via the email below.

Email: customerservice@neshome.co.uk

We will then advise the next course of action

Should we request that you send the goods back to us, we will contact you and either arrange a collection, or ask for goods to be returned back to us and issue a refund.

You have 30-days to return and all goods must be returned in the original packaging and in a re-sellable condition. We will not accept and cannot refund any items that are damaged whilst in your possession or in transit back to us.

If we have agreed to reimburse postage, we ask that you include a receipt for any postage costs that you may incur so that we can refund the full cost of postage.

Please note, we are not liable for third party costs or damages and all goods reported as faulty will be tested by manufacturers, if it is determined the goods are not faulty or if the faults are deemed to be caused by damage or abuse then this will void any warranty and goods will be returned to you with no refund or replacement issued.