Product Guarantees
Product guarantees & warranty claims
Our refund period, product guarantees and exclusions are set out below. If you need to make a claim, our team can help.
Before you buy
Description of Goods
The descriptions, images, product specifications and dimensions are to give you a general description and a size guide for the products. Our images are carefully prepared so that it matches the product descriptions; however, the physical product may differ a little in comparison to the image shown, therefore the images of the products should only be used as guidance as to what it looks like.
Prices
All prices include VAT. Bathroom Republic UK reserves the right to change its prices. We aim to ensure that all prices are accurate, however price and availability of products is subject to change without notice. If there is an error in pricing, you will be contacted to inform you of the correct price and ask whether you would like to continue or cancel your order. We will not sell any goods at the incorrect price. If your item is not in stock, we will aim to get it in stock for you promptly, or give you the option to cancel your order if you would rather not wait. Any offers (i.e. reduced prices) on our products are for the specified time only, and we are entitled to change these offers at any time. Payments for accepted orders during this specified period will be the same price as the offer.
What your guarantee covers
All goods are covered by the terms and conditions of the Manufacturer's Guarantee. We offer a 90-day period for refunds, if you find the product to be unsatisfactory and it is in the original condition, as well as a 10-year guarantee from the date of purchase, for faulty products only. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition, maintenance of products, if needed, is not covered. This does not affect any statutory rights that you have.
Bathroom Republic UK products come with a 10-year guarantee, except for shower heads, bath and basin tap cartridges, shower valve cartridges and shower accessories e.g. LED shower heads, hand held shower, hose and bracket which come with a 1-year guarantee. All colour coated products are covered by a 1-year guarantee in respect of the surface coating only, which covers manufacturing defects such as peeling, fading or colour deterioration. Radiators come with 15 years guarantee.
Most products
Bathroom Republic UK products come with a 10-year guarantee, except for the products listed below.
Selected shower parts
Shower heads, bath and basin tap cartridges, shower valve cartridges and shower accessories, e.g. LED shower heads, hand-held showers, hoses and brackets, come with a 1-year guarantee.
Colour coatings
All colour-coated products are covered by a 1-year guarantee in respect of the surface coating only. This covers manufacturing defects such as peeling, fading or colour deterioration.
Radiators
Radiators come with a 15-year guarantee.
Exclusions
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents.
This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment.
This guarantee does not cover consequential or incidental damages.
Disclaimer
Bathroom Republic UK does not warrant the information and materials on this site to be accurate, complete or up to date. We cannot guarantee that use of the site is free of risks that can be damaging. Bathroom Republic UK are online bathroom retailers and not expert plumbing engineers, so may not be able to offer technical advice relating to installation of products. All technical enquires should be with an expert in the related field.
How to make a claim
Tell us about the issue and we will guide you through the next step.
Contact us
Email or WhatsApp our customer service team and describe the fault.
Send the details
Share your order number or other proof of purchase. Clear photos or a short video can help us assess the issue.
We review your claim
We may ask for more information, then explain the applicable cover and available next steps.
Talk to our team
Send us your order details and a short description of the issue. We will help you work out what to do next.